ISO 20000 Certification FREE ISO 20000 Certification Configuration Management Questions and Answers 3

Question 1

Which stakeholder is typically responsible for maintaining the accuracy of the CMDB under ISO 20000?

Accepted Answer

The configuration management process owner

Answer

The configuration management process owner is responsible for ensuring the CMDB remains accurate, complete, and up to date.

Question 2

What is the relationship between configuration management and release management in ISO 20000?

Accepted Answer

Configuration management records CIs deployed through release management

Answer

Configuration management records and updates CI information as new or changed components are deployed into the live environment through release management.

Question 3

In ISO 20000, what should happen to the CMDB when an unauthorized change to a CI is detected?

Accepted Answer

The unauthorized change should be reported and handled through the change management process

Answer

Unauthorized changes must be reported and handled through the change management process to maintain control and integrity of the IT infrastructure.

Question 4

What type of information should a CI record contain according to ISO 20000 configuration management requirements?

Accepted Answer

Attributes such as version, location, owner, and relationships to other CIs

Answer

CI records should contain key attributes including version, location, owner, status, and relationships to other CIs to enable effective service management.

Question 5

Why is it important to define the scope of configuration management in ISO 20000?

Accepted Answer

To determine which components are managed as CIs and at what level of detail

Answer

Defining scope ensures the organization identifies which components are tracked as CIs and the appropriate level of granularity needed for effective service management.

ISO 20000 Certification Practice Test

ISO 20000 Certification Practice Test

ISO 20000 Certification FREE ISO 20000 Certification Configuration Management Questions and Answers 3