ISO 20000 Certification FREE ISO 20000 Certification Configuration Management Questions and Answers 3

Question 1

Which stakeholder is typically responsible for maintaining the accuracy of the CMDB under ISO 20000?

Accepted Answer

The configuration management process owner

Answer

End users of IT services

Answer

External auditors

Answer

The financial controller

Question 2

What is the relationship between configuration management and release management in ISO 20000?

Accepted Answer

Configuration management records CIs deployed through release management

Answer

They are identical processes with different names

Answer

Release management replaces the need for configuration management

Answer

Configuration management only applies after release management is retired

Question 3

In ISO 20000, what should happen to the CMDB when an unauthorized change to a CI is detected?

Accepted Answer

The unauthorized change should be reported and handled through the change management process

Answer

The CMDB should be updated to match the unauthorized change

Answer

The CI should be immediately removed from the CMDB

Answer

No action is needed if the service is still functioning

Question 4

What type of information should a CI record contain according to ISO 20000 configuration management requirements?

Accepted Answer

Attributes such as version, location, owner, and relationships to other CIs

Answer

Only the purchase date and cost of the item

Answer

Only the vendor name and support contract number

Answer

Exclusively technical specifications without ownership details

Question 5

Why is it important to define the scope of configuration management in ISO 20000?

Accepted Answer

To determine which components are managed as CIs and at what level of detail

Answer

To limit the number of employees who can access the CMDB

Answer

To reduce the cost of CMDB software licensing

Answer

To prevent any future changes to the IT infrastructure

Question 6

What challenge does poor configuration management create for incident management under ISO 20000?

Accepted Answer

It makes it difficult to identify affected services and root causes during incidents

Answer

It increases the speed of incident resolution

Answer

It automatically escalates all incidents to senior management

Answer

It reduces the number of incidents that are logged