ISO 20000 Certification FREE ISO 20000 Certification Configuration Management Questions and Answers 2 — Questions and Answers
Question 1: What is the primary purpose of a Configuration Management Database (CMDB) in ISO 20000?
- To store financial records for IT services
- To maintain information about configuration items and their relationships (Correct answer)
- To track employee performance metrics
- To document customer complaints
Correct answer: To maintain information about configuration items and their relationships
A CMDB maintains information about configuration items (CIs) and their relationships, providing a logical model of the IT infrastructure.
Question 2: Which activity is NOT typically part of the configuration management process under ISO 20000?
- Configuration identification
- Configuration control
- Configuration status accounting
- Configuration pricing (Correct answer)
Correct answer: Configuration pricing
Configuration pricing is not a configuration management activity; the standard covers identification, control, status accounting, and verification.
Question 3: What does configuration verification and audit ensure in ISO 20000?
- That all staff have completed training requirements
- That configuration information accurately reflects the actual state of CIs (Correct answer)
- That service level agreements are meeting targets
- That incident response times are within acceptable limits
Correct answer: That configuration information accurately reflects the actual state of CIs
Configuration verification and audit ensures that the information recorded about CIs in the CMDB matches the actual state of those items in the live environment.
Question 4: In ISO 20000, what is a configuration item (CI)?
- Only physical hardware components
- Any component that needs to be managed to deliver a service (Correct answer)
- Only software applications in production
- Only network devices with IP addresses
Correct answer: Any component that needs to be managed to deliver a service
A configuration item is any component, including hardware, software, documentation, or services, that needs to be managed in order to deliver an IT service.
Question 5: How does configuration management support change management in ISO 20000?
- By automatically approving all change requests
- By providing accurate information about CIs that may be affected by changes (Correct answer)
- By eliminating the need for a change advisory board
- By restricting all changes to a single maintenance window
Correct answer: By providing accurate information about CIs that may be affected by changes
Configuration management supports change management by providing accurate CI data and relationship information to assess the impact of proposed changes.
Question 6: What is the role of a configuration baseline in ISO 20000?
- To set the minimum salary for configuration managers
- To serve as a reference point for a configuration that has been formally agreed upon (Correct answer)
- To define the maximum number of CIs allowed in the CMDB
- To establish the frequency of automated backups
Correct answer: To serve as a reference point for a configuration that has been formally agreed upon
A configuration baseline is a formally agreed snapshot of a configuration at a specific point in time, used as a reference for future comparisons and rollbacks.
ISO 20000 Certification FREE ISO 20000 Certification Configuration Management Questions and Answers 2
What is the primary purpose of a Configuration Management Database (CMDB) in ISO 20000?