ISO 20000 Certification FREE ISO 20000 Certification Configuration Management Questions and Answers 2

Question 1

What is the primary purpose of a Configuration Management Database (CMDB) in ISO 20000?

Accepted Answer

To maintain information about configuration items and their relationships

Answer

To store financial records for IT services

Answer

To track employee performance metrics

Answer

To document customer complaints

Question 2

Which activity is NOT typically part of the configuration management process under ISO 20000?

Accepted Answer

Configuration pricing

Answer

Configuration identification

Answer

Configuration control

Answer

Configuration status accounting

Question 3

What does configuration verification and audit ensure in ISO 20000?

Accepted Answer

That configuration information accurately reflects the actual state of CIs

Answer

That all staff have completed training requirements

Answer

That service level agreements are meeting targets

Answer

That incident response times are within acceptable limits

Question 4

In ISO 20000, what is a configuration item (CI)?

Accepted Answer

Any component that needs to be managed to deliver a service

Answer

Only physical hardware components

Answer

Only software applications in production

Answer

Only network devices with IP addresses

Question 5

How does configuration management support change management in ISO 20000?

Accepted Answer

By providing accurate information about CIs that may be affected by changes

Answer

By automatically approving all change requests

Answer

By eliminating the need for a change advisory board

Answer

By restricting all changes to a single maintenance window

Question 6

What is the role of a configuration baseline in ISO 20000?

Accepted Answer

To serve as a reference point for a configuration that has been formally agreed upon

Answer

To set the minimum salary for configuration managers

Answer

To define the maximum number of CIs allowed in the CMDB

Answer

To establish the frequency of automated backups

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