Knowledge Management Flashcards

What is the 'personalization strategy' in knowledge management?

Answer: Focusing KM efforts on connecting people with experts rather than codifying all knowledge into documents

The personalization strategy emphasizes person-to-person knowledge sharing through mentoring, communities of practice, and expert networks, rather than relying primarily on documented knowledge.

In knowledge management, what is 'knowledge mapping'?

Answer: Visually representing the knowledge landscape of an organization—what knowledge exists, where it resides, and how it flows

Knowledge mapping visualizes an organization's knowledge assets, their owners, relationships, and gaps, helping leaders make strategic KM investments.

What challenge is specifically associated with managing tacit knowledge?

Answer: It is difficult to document and transfer because it is embedded in personal experience and expertise

Tacit knowledge—skills, intuition, and experiential wisdom—is inherently personal and difficult to articulate, making it challenging to capture and transfer systematically.

What is the 'information overload' problem in knowledge management?

Answer: The state where an excess of information impairs decision-making and reduces knowledge workers' productivity

Information overload occurs when the volume of available information exceeds a person's capacity to process it, leading to decision paralysis, stress, and reduced effectiveness.

What is 'after-action review (AAR)' as used in knowledge management?

Answer: A structured debriefing process after a project or event to capture what happened, why, and what to improve

Originally developed by the US Army, an AAR is a disciplined process to review performance immediately after an event, capturing lessons before they are forgotten.

How does a 'wiki' function as a knowledge management tool?

Answer: It enables collaborative, web-based knowledge creation and editing where any authorized user can contribute and update content

A wiki is a collaborative web platform where teams collectively author, update, and maintain a shared knowledge base, lowering barriers to knowledge contribution.