ICP Professional Coaching Skills & Conversations Flashcards

What is the most important skill an Agile coach must demonstrate during a coaching session?

Answer: Active listening at multiple levels

Active listening at multiple levels—words, tone, body language, and what's unsaid—is considered the foundational skill of effective coaching.

What does 'Level 3 listening' mean in coaching?

Answer: A focus on the broader field of energy, intuition, and what is happening beyond just words

Level 3 (global/environmental) listening, from the Co-Active Coaching model, involves the coach being aware of the broader field, including intuitions, energy shifts, and what is happening in the space between coach and client.

What is a 'powerful question' in the context of ICP-ACC coaching?

Answer: An open-ended question that evokes reflection, insight, and new possibilities

Powerful questions in coaching are open-ended, thought-provoking, and designed to help the coachee access deeper thinking, not just provide information.

Which type of feedback is most aligned with coaching principles?

Answer: Descriptive, non-judgmental feedback that shares observations without interpretation

Coaching-aligned feedback is observational and non-judgmental, sharing what the coach noticed without evaluating or prescribing, allowing the coachee to draw their own conclusions.

What is 'mirroring' as a coaching technique?

Answer: Reflecting back the coachee's words or feelings to deepen awareness

Mirroring involves reflecting back what the coachee has said or expressed, helping them hear themselves and gain greater self-awareness.

In the ICP-ACC framework, what does 'direct communication' mean?

Answer: Being clear and articulate, using language that has the greatest positive impact

Direct communication in coaching means expressing observations and feedback clearly and concisely without ambiguity, choosing words that are most impactful for the coachee.