Practice Test Geeks(ICF) International Coaching Federation Certified Practice Test
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Quality Control & Process Improvement Flashcards

6 cards from real ICF practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Quality Control & Process Improvement flashcards as text

  1. What distinguishes quality assurance from quality control in International Coaching Federation Certified practice?

    Answer: QA prevents defects through process design while QC detects defects through inspection

    Quality assurance is proactive (preventing defects) while quality control is reactive (detecting defects), and both are essential in International Coaching Federation Certified practice.

  2. Which method is commonly used for root cause analysis in ICF quality management?

    Answer: The Five Whys technique or fishbone diagram for systematic investigation

    Structured root cause analysis methods like Five Whys and fishbone diagrams systematically trace problems to their fundamental causes rather than symptoms.

  3. What is a corrective action in International Coaching Federation Certified quality systems?

    Answer: A systematic response to eliminate causes of nonconformity and prevent recurrence

    Corrective actions address root causes of quality issues to prevent recurrence, going beyond temporary fixes to create lasting improvement.

  4. How do ICF professionals establish measurable quality objectives?

    Answer: Defining specific, measurable, achievable, relevant, and time-bound targets

    Quality objectives in ICF practice follow SMART criteria to ensure they can be tracked, achieved, and meaningfully evaluated.

  5. What is the Plan-Do-Check-Act (PDCA) cycle in quality management?

    Answer: A continuous improvement methodology with iterative planning, execution, evaluation, and refinement

    PDCA is a cyclical methodology where improvements are planned, implemented, evaluated, and refined in an ongoing loop of continuous improvement.

  6. How does benchmarking support quality improvement in International Coaching Federation Certified practice?

    Answer: It identifies best practices by comparing performance against industry leaders or standards

    Benchmarking compares current performance against best-in-class standards, identifying gaps and improvement opportunities in International Coaching Federation Certified practice.

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Sources & references

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  1. coachingfederation.org — Renewal, score validity, retake fee, test dates, test delivery, exam format, passing score, score release, time limit, exam information · verified Oct 2026