Practice Test GeeksICC - Illinois Commerce Commission Certified Contractor Practice Test
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Consumer Protection and Dispute Resolution Flashcards

6 cards from real ICC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Consumer Protection and Dispute Resolution flashcards as text

  1. The Illinois Home Repair and Remodeling Act primarily protects consumers by requiring contractors to:

    Answer: Provide written contracts and disclose lien rights

    The Illinois Home Repair and Remodeling Act mandates written contracts and requires contractors to inform homeowners of their rights regarding mechanics liens.

  2. Under Illinois law, what right does a homeowner have if a contractor solicits work at their door without being invited?

    Answer: A 3-day right to cancel the contract (Right of Rescission)

    Illinois and federal law provide consumers a 3-business-day right to cancel contracts signed in their home following an unsolicited sales visit.

  3. What is the Illinois Consumer Fraud and Deceptive Business Practices Act designed to prevent in the contracting context?

    Answer: Misleading advertising, false promises, and deceptive pricing by contractors

    This Illinois Act prohibits contractors from engaging in deceptive practices such as misrepresenting qualifications, prices, or the work to be performed.

  4. A contractor who accepts a large deposit and then abandons a project without completing work may be charged with:

    Answer: Home repair fraud, a criminal offense under Illinois law

    Illinois law makes home repair fraud a criminal offense when a contractor accepts payment and intentionally fails to perform the agreed-upon work.

  5. Which Illinois agency handles consumer complaints against fraudulent or unlicensed contractors?

    Answer: Illinois Attorney General's Office

    The Illinois Attorney General's Office investigates and prosecutes consumer fraud complaints, including those involving deceptive contractors.

  6. When an ICC contractor's estimate turns out to be significantly lower than the final bill, what is the ethical obligation?

    Answer: The contractor must disclose cost overruns as soon as they are identified and get written approval

    Ethical and legal practice requires contractors to disclose cost overruns immediately and obtain written change order approval before proceeding with additional work.

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Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. ilga.gov — Test delivery, late registration, renewal, score validity, eligibility, fees · verified Oct 2026
  2. icc.illinois.gov — Eligibility, fees · verified Oct 2026