IAC Communication Techniques & Active Listening 3

Question 1

In IAC coaching, what is the risk of using 'why' questions with clients?

Accepted Answer

They can trigger defensiveness or imply judgment

Answer

'Why' questions can cause clients to feel interrogated or criticized, prompting defensiveness rather than open reflection.

Question 2

A client keeps returning to the same story without moving forward. Which communication technique is most useful?

Accepted Answer

Interrupting the loop with a reflective observation and a forward-focused question

Answer

Naming the pattern compassionately and redirecting with a purposeful question helps the client break the loop and shift perspective.

Question 3

What distinguishes a 'powerful question' from a routine coaching question per IAC standards?

Accepted Answer

It evokes insight, shifts perspective, or opens new possibilities for the client

Answer

Powerful questions are generative — they create movement, deepen awareness, and open new territory rather than simply gathering information.

Question 4

Which listening pitfall involves the coach mentally preparing their next comment while the client is still speaking?

Accepted Answer

Rehearsal listening

Answer

Rehearsal listening occurs when the listener focuses on formulating a response rather than fully absorbing what the speaker is saying.

Question 5

A client says, 'I guess I could try harder.' What is the most effective coach response to explore that statement?

Accepted Answer

'What would trying harder look like for you?'

Answer

Inviting the client to define what 'trying harder' means for them uncovers concrete meaning and promotes self-directed insight.

(IAC) International Association of Coaching Certification Practice Test