HSA Quality Improvement 3

Question 1

An HSA administrator uses DMAIC to cut distribution-coding errors. In which phase does the team set the baseline error rate?

Accepted Answer

Measure

Answer

The Measure phase collects data to set the current performance baseline.

Question 2

An audit finds that some members age 55+ were not allowed to make catch-up contributions. What is the most effective corrective action?

Accepted Answer

Set up the system to raise the limit by $1,000 automatically based on date of birth

Answer

Building the $1,000 catch-up into the system based on age removes the manual step that failed.

Question 3

Which fishbone diagram category would best fit 'payroll vendor sends contribution files late'?

Accepted Answer

Methods/Process or Suppliers

Answer

Late files from an outside vendor are a supplier or process-input cause on a cause-and-effect diagram.

Question 4

An HSA trustee wants to compare its member-complaint rate with leading custodians. Which QI approach is this?

Accepted Answer

Benchmarking

Answer

Benchmarking compares performance against peers or best-in-class organizations to set improvement targets.

Question 5

A trustee's QI team finds many members ask for a mistaken-distribution repayment long after the year ends. Which policy keeps the process compliant?

Accepted Answer

Accept repayment only if the mistake is shown and repaid by the tax filing deadline after the year the error was known

Answer

IRS guidance lets a trustee accept repayment of a distribution made by mistake of fact by the due date (without extensions) of the return for the year the mistake was or should have been known.

HSA - Health Savings Account Certification Practice Test

HSA - Health Savings Account Certification Practice Test

HSA Quality Improvement 3