HSA Quality Improvement 2

Question 1

An HSA administrator finds that 80% of contribution-posting errors come from 3 of its 15 payroll file formats. Which quality tool made this pattern visible?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks causes by frequency so the 'vital few' sources of most defects stand out.

Question 2

An HSA trustee is in the 'Check' step of a PDCA cycle for a new debit-card substantiation process. What should the team be doing?

Accepted Answer

Comparing results against the baseline and target metrics

Answer

In PDCA, 'Check' means measuring pilot results against expected outcomes before acting on them.

Question 3

A quality audit shows several account holders went over the annual limit because employer contributions were not counted toward it. Which control would best prevent this?

Accepted Answer

Tracking combined employer and employee contributions against the limit

Answer

Employer and employee contributions both count toward the single annual HSA limit, so the system has to track them together.

Question 4

Which KPI best measures how accurate an HSA administrator's tax reporting is?

Accepted Answer

Percentage of Forms 5498-SA and 1099-SA issued without corrections

Answer

The share of tax forms issued without corrections directly measures how accurate the reporting is.

Question 5

A root cause analysis finds that excess contributions often go uncorrected because members learn about them after the tax deadline. What fix best addresses the root cause?

Accepted Answer

Automated mid-year alerts when contributions near the annual limit

Answer

Early automated alerts deal with the late-discovery cause, so excess amounts can be removed before the deadline and the 6% excise tax.

HSA - Health Savings Account Certification Practice Test

HSA - Health Savings Account Certification Practice Test

HSA Quality Improvement 2