Hospitality Technology and Information Systems Flashcards

What does PMS stand for in hotel technology?

Answer: Property Management System

A Property Management System (PMS) is the central software hotels use to manage reservations, check-ins, check-outs, and guest accounts.

Which system connects hotels directly with travel agents and online booking platforms worldwide?

Answer: Global Distribution System (GDS)

The Global Distribution System (GDS) acts as an intermediary network between hotels and travel agents or OTAs, enabling real-time inventory access and booking.

What is the primary function of a Channel Manager in hotel technology?

Answer: Distributing room inventory and rates across multiple online booking channels simultaneously

A Channel Manager synchronizes room availability and pricing across multiple OTAs and booking platforms in real time to prevent overbooking.

What does CRS stand for in the hospitality industry?

Answer: Central Reservation System

A Central Reservation System (CRS) manages room inventory, rates, and availability across multiple properties and distribution channels from a single hub.

Which technology is used at hotel restaurants and bars to process orders and payments?

Answer: Point of Sale (POS) system

A Point of Sale (POS) system is used in food and beverage outlets to take orders, track sales, manage inventory, and process payments.

What is a CRM system primarily used for in the hospitality industry?

Answer: Tracking and managing guest relationships, history, and preferences

Customer Relationship Management (CRM) systems help hotels record guest preferences and interaction history to personalize service and improve loyalty.

What does OTA stand for in travel and hospitality?

Answer: Online Travel Agency

OTA (Online Travel Agency) refers to digital platforms like Expedia and Booking.com that allow travelers to search, compare, and book accommodations online.