Hospitality Hospitality Technology and Information Systems 2

Question 1

What does 'rate parity' mean in hotel distribution strategy?

Accepted Answer

Maintaining the same room rates across all distribution channels

Answer

Offering lower rates to loyalty program members on all channels

Answer

Setting rates based solely on competitor pricing

Answer

Adjusting rates seasonally across booking platforms

Question 2

Which wireless technology most commonly enables hotel guests to use their smartphones as digital room keys?

Accepted Answer

Bluetooth Low Energy (BLE)

Answer

Traditional magnetic stripe readers

Answer

Infrared (IR) sensors

Answer

Barcode scanning systems

Question 3

What is the primary purpose of a Revenue Management System (RMS)?

Accepted Answer

Automatically optimizing room rates based on demand, competition, and market data

Answer

Tracking employee wages and tip distributions

Answer

Managing food and beverage outlet revenue reporting

Answer

Processing guest billing and generating invoices

Question 4

What key advantage does a cloud-based PMS offer over a traditional on-premise system?

Accepted Answer

Remote access from any device, automatic updates, and reduced on-site IT infrastructure

Answer

Higher upfront hardware costs and restricted access

Answer

Faster local processing speeds and exclusive data control

Answer

More customization and offline-only data storage

Question 5

Which technology uses historical data and machine learning to anticipate guest behavior and personalize marketing campaigns?

Accepted Answer

Predictive analytics

Answer

Point of sale integration

Answer

Global distribution networking

Answer

Property management modules

Question 6

What is the main purpose of a self-check-in kiosk in a hotel lobby?

Accepted Answer

Allowing guests to complete check-in and obtain room keys without front desk staff assistance

Answer

Providing in-room dining menus to arriving guests

Answer

Managing housekeeping priority schedules for arriving rooms

Answer

Processing conference and meeting room reservations

Question 7

What technology enables contactless payment processing at hotel properties?

Accepted Answer

Near Field Communication (NFC) technology

Answer

Magnetic stripe card readers only

Answer

Barcode scanners and printed receipts

Answer

Manual imprint credit card machines