Housekeeping Operations Flashcards
6 cards from real HOSPITALITY practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Housekeeping Operations flashcards as text
What does 'OOO' mean on a hotel room status report?
Answer: Out of Order
OOO (Out of Order) means a room is unavailable due to maintenance, damage, or renovation and cannot be sold.
What is the standard procedure for handling a 'Do Not Disturb' (DND) sign in US hotels?
Answer: Respect the sign and skip cleaning unless the guest requests service
Housekeeping must respect a DND sign and skip the room; many US hotels follow guidelines offering service only upon guest request.
What is a 'section' in hotel housekeeping?
Answer: A group of rooms assigned to one housekeeper for their shift
A section is the specific set of rooms (typically 12–16) assigned to an individual room attendant to clean during a shift.
What is the correct sequence for cleaning a hotel guest room?
Answer: Strip beds, clean bathroom, dust and wipe surfaces, vacuum
The standard sequence begins with stripping linens, followed by bathroom cleaning, dusting surfaces, and finally vacuuming to capture all debris.
What is the purpose of a 'par stock' level in hotel housekeeping linen management?
Answer: The minimum quantity of linen needed to operate without shortage
Par stock establishes the minimum quantity of linens required so operations continue smoothly even during high occupancy.
What is 'turndown service' in luxury hotel housekeeping?
Answer: An evening service that prepares the room for sleep
Turndown service involves evening preparations like folding back bed covers, placing chocolates, dimming lights, and drawing curtains.