Housekeeping Operations Flashcards
6 cards from real HOSPITALITY practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Housekeeping Operations flashcards as text
What is the role of the Executive Housekeeper in a hotel?
Answer: Managing the entire housekeeping department including staff, supplies, and quality standards
The Executive Housekeeper oversees all housekeeping operations, staff scheduling, budget management, and quality control.
What does 'OCC' mean in hotel room status reports?
Answer: Occupied
OCC (Occupied) indicates a room currently has a registered guest staying in it.
What is the purpose of room inspection in hotel housekeeping?
Answer: To verify rooms meet cleanliness and quality standards before releasing them to guests
Room inspection is the quality control step performed by a supervisor to ensure each room meets the hotel's standards before it is marked as clean and available.
What is 'linen control' in hotel housekeeping management?
Answer: Tracking the inventory, use, and replacement of all bed and bath linens
Linen control involves systematic tracking of all textile inventory to minimize loss, manage replacement costs, and ensure availability.
What is a 'sleeper' in hotel housekeeping terminology?
Answer: A room the front desk shows as vacant but is actually occupied
A sleeper is a discrepancy where the front desk system shows a room as vacant, but housekeeping finds it is actually occupied.
Which of the following best describes 'green housekeeping' practices in US hotels?
Answer: Implementing sustainable practices like towel reuse programs and eco-friendly chemicals
Green housekeeping involves sustainability initiatives such as reducing water use, using biodegradable products, and encouraging linen reuse programs.