Front Office Operations Flashcards
6 cards from real HOSPITALITY practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Front Office Operations flashcards as text
What is the primary function of the front desk in a US hotel?
Answer: Guest check-in and check-out
The front desk serves as the main point of contact for guests, handling arrivals, departures, and general inquiries.
What document is typically required when checking a guest into a US hotel?
Answer: Government-issued photo ID
A government-issued photo ID (driver's license or passport) is required to verify the guest's identity at check-in.
What is a 'no-show' in hotel front office terminology?
Answer: A guest with a reservation who never arrives
A no-show is a guest who had a confirmed reservation but did not arrive and did not cancel.
What is the purpose of a hotel's Property Management System (PMS)?
Answer: Coordinating front office, reservations, and housekeeping operations
A PMS integrates core hotel operations including reservations, check-in/out, room assignments, and billing into one system.
What does 'RevPAR' stand for in hotel management?
Answer: Revenue Per Available Room
RevPAR (Revenue Per Available Room) is a key hotel performance metric calculated by multiplying occupancy rate by average daily rate.
What is 'overbooking' in hotel operations?
Answer: Accepting more reservations than available rooms
Overbooking is a revenue management strategy where hotels accept more reservations than available rooms to offset expected no-shows.