Communication and Interpersonal Skills Flashcards

A client with dementia becomes agitated during morning care. Which communication technique is MOST helpful?

Answer: Using a calm voice, simple sentences, and gentle touch

Calm voice, simple language, and reassuring touch help reduce agitation in clients with dementia.

An HHA overhears a coworker speaking disrespectfully about a client. The MOST appropriate action is to:

Answer: Report the behavior to the supervisor

Disrespectful talk about clients violates dignity standards and must be reported to a supervisor.

Which is an example of a CLOSED-ENDED question?

Answer: 'Did you sleep well last night?'

Closed-ended questions require only a yes/no answer, unlike open-ended questions that invite detailed responses.

A client tells the HHA a piece of information 'in secret' that affects their health care. The HHA should:

Answer: Tell the client that health-related information must be shared with the care team

HHAs cannot promise secrecy when information affects client health and safety; it must be shared with the care team.

What does the acronym SBAR stand for in healthcare communication?

Answer: Situation, Background, Assessment, Recommendation

SBAR (Situation, Background, Assessment, Recommendation) is a structured communication tool used to convey critical information.

A family member insists on being present during all of the client's personal care. The client has not requested this. The HHA should:

Answer: Ask the client privately if they would like the family member present

The client's privacy and preference take priority; the HHA should ask the client privately before allowing others to stay.

Which behavior demonstrates ACTIVE listening?

Answer: Nodding and making brief verbal acknowledgments like 'I see' or 'Go on'

Active listening involves giving full attention and using verbal/nonverbal cues to show engagement.