GTP Case Analysis & Practical Application 3

Question 1

A client with a severe shellfish allergy is booking a luxury cruise. Beyond noting the allergy in the reservation, what practical step should a GTP take?

Accepted Answer

Advise the client to carry an epinephrine auto-injector and confirm the ship's medical center capabilities

Answer

A GTP should advise on medical preparedness and verify the ship can accommodate severe allergies end-to-end, from galleys to shore excursions.

Question 2

You are analyzing a client's itinerary and notice a 45-minute domestic connection through a major hub during the holiday season. What is the correct professional advice?

Accepted Answer

Flag it as risky and recommend a longer connection or a same-carrier itinerary to protect against misconnects

Answer

Holiday season congestion makes short connections extremely risky; a GTP's value is proactively identifying and correcting such vulnerabilities before ticketing.

Question 3

A client wants to travel to a destination that is currently under a Level 3 'Reconsider Travel' advisory from the US State Department. What is the GTP's professional obligation?

Accepted Answer

Inform the client of the advisory in writing, recommend appropriate insurance, and document that the client acknowledged the risk

Answer

A GTP must fully disclose travel advisories, recommend protective measures like cancel-for-any-reason insurance, and document the client's informed consent.

Question 4

A business traveler's hotel loyalty status results in a complimentary room upgrade. The traveler then demands the agency claim a commission on the upgraded room rate. How should a GTP respond?

Accepted Answer

Explain that complimentary upgrades are loyalty program benefits and are not commissionable

Answer

Complimentary upgrades are granted by the hotel as a loyalty benefit and do not change the contracted booking rate on which commission is calculated.

Question 5

A client books a non-refundable all-inclusive resort package but must cancel due to a family medical emergency. The supplier offers a future travel credit. The client asks the GTP to pursue a full cash refund. What is the correct approach?

Accepted Answer

Review the cancellation policy, file a claim under the client's travel insurance for medical cancellation, and then negotiate with the supplier

Answer

A medical cancellation is typically a covered reason under travel insurance, which should be the primary recovery mechanism before negotiating supplier goodwill.

(GTP) Global Travel Professional Practice Test

(GTP) Global Travel Professional Practice Test

GTP Case Analysis & Practical Application 3