Stakeholder Management Flashcards

An argument states: 'Because our customers rated us highly in a satisfaction survey, all of our stakeholders must be satisfied.' What is the main flaw?

Answer: It generalizes from one stakeholder group to all groups

Customer satisfaction says nothing about employees, suppliers, communities, or investors, so the conclusion overgeneralizes.

A CEO announces a sustainability initiative primarily to preempt activist investor pressure. This approach to stakeholders is best described as:

Answer: Proactive

Anticipating stakeholder demands and acting before pressure escalates is a proactive strategy.

In the RACI matrix, how many people should ideally be 'Accountable' for a given task?

Answer: Exactly one

Having a single accountable person avoids diffusion of responsibility and ensures clear ownership.

A company plans to close a plant in a small town. Which stakeholder group is most likely to be classified as 'dependent' in the salience model?

Answer: Local residents and workers lacking power to influence the decision

Dependent stakeholders have legitimate and urgent claims but lack power, relying on others to advocate for them.

Which communication method is best suited for delivering sensitive news about layoffs to affected employees?

Answer: Interactive face-to-face communication

Sensitive, emotionally charged messages call for interactive, rich communication that allows questions and empathy.

Midway through a project, a new executive sponsor is appointed. What should the project manager do first regarding stakeholders?

Answer: Reassess the stakeholder register and engagement strategy

Stakeholder identification and analysis are iterative and must be revisited when key stakeholders change.

Which of the following is an example of an internal stakeholder?

Answer: An employee of the firm

Internal stakeholders are members of the organization, such as employees and managers.