Organizational Leadership Flashcards

In Kotter's eight-step model for leading change, what is the first step?

Answer: Create a sense of urgency

Kotter argues change starts with establishing urgency so people see why the status quo can't continue.

Lewin's three-stage change model consists of which sequence?

Answer: Unfreeze, change, refreeze

Lewin described change as unfreezing current behaviors, moving to new ones, and refreezing them.

Which of Schein's levels of organizational culture is the most deeply embedded and hardest to observe?

Answer: Basic underlying assumptions

Basic underlying assumptions are unconscious, taken-for-granted beliefs at the core of a culture.

A leader who puts employees' growth and well-being first and sees leadership as a duty to serve is practicing what?

Answer: Servant leadership

Robert Greenleaf's servant leadership puts serving followers ahead of the leader's own interests.

Which French and Raven power base comes from a person's specialized knowledge or skills?

Answer: Expert power

Expert power comes from expertise that others value and depend on.

In Tuckman's model of team development, conflict over roles and leadership most typically occurs in which stage?

Answer: Storming

The storming stage is marked by conflict as members compete over roles, power, and approaches.

Which of the following is the BEST example of a leader using referent power?

Answer: Gaining cooperation because followers admire and identify with them

Referent power rests on followers' admiration and personal identification with the leader.