Stakeholder Management Flashcards
7 cards from real GMAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Management flashcards as text
A stakeholder classified as 'resistant' in an engagement matrix is best described as one who is:
Answer: Aware of the project but opposed to change
Resistant stakeholders know about the project and its potential impacts but oppose the change.
A firm's suppliers threaten to stop deliveries unless payment terms improve. Under the salience model, these suppliers have gained which combination of attributes?
Answer: Power, legitimacy, and urgency
Suppliers have a legitimate contractual relationship, power to withhold inputs, and an urgent demand, making them definitive stakeholders.
Freeman's stakeholder theory most directly challenges which traditional view of the corporation?
Answer: That managers owe duties primarily to shareholders
Freeman argued managers must balance the interests of all groups affecting or affected by the firm, not just shareholders.
Which document typically records each stakeholder's interests, influence, current engagement level, and desired engagement level?
Answer: Stakeholder register and engagement assessment matrix
The stakeholder register and engagement assessment matrix capture stakeholder details and current versus desired engagement.
When two key stakeholders have conflicting requirements, what is generally the most effective first step?
Answer: Facilitate a discussion to surface underlying interests
Exploring underlying interests often reveals solutions that satisfy both parties, consistent with principled negotiation.
Which stakeholder attribute in the salience model refers to the urgency of a stakeholder's claim?
Answer: The degree to which the claim requires immediate attention
Mitchell, Agle, and Wood define urgency as the degree to which a stakeholder's claim calls for immediate attention.
In a power/interest grid, how should a project manager treat a stakeholder with high power but low interest?
Answer: Keep satisfied without overloading them with information
High-power, low-interest stakeholders should be kept satisfied so their latent influence does not turn against the project.
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