GM Dealer Accreditation 5

Question 1

GM's dealer accreditation standards require that all GM Certified Pre-Owned (CPO) vehicles pass a multi-point inspection. Who is authorized to perform this inspection?

Accepted Answer

Only GM factory-certified technicians using GM's approved inspection checklist

Answer

Only GM factory-certified technicians are authorized to perform the CPO multi-point inspection, ensuring the process meets GM's quality standards.

Question 2

In the context of GM dealer accreditation, what does 'VIN Management' compliance require of a dealer?

Accepted Answer

Dealers must accurately report vehicle inventory, sales, and status to GM in real time through approved systems

Answer

VIN Management compliance means dealers must maintain accurate, real-time reporting of their vehicle inventory and sales data through GM-approved dealer management systems.

Question 3

What GM accreditation standard governs the minimum hours a dealership's service department must be open each week?

Accepted Answer

The GM Service Hours Availability Standard within the Dealer Operating Standards

Answer

GM's Dealer Operating Standards include specific service department availability requirements to ensure customers have adequate access to warranty and maintenance services.

Question 4

A GM dealership wants to sublet warranty repair work to an independent shop due to a temporary technician shortage. What does GM's accreditation policy say about this?

Accepted Answer

Warranty repairs must be performed at the authorized GM dealership by certified technicians and generally cannot be sublet

Answer

GM's warranty policies require that warranty repairs be completed at the authorized dealership by GM-certified technicians to ensure quality control and proper claim administration.

Question 5

Which document formally defines the rights, responsibilities, and performance expectations that form the legal foundation of GM dealer accreditation?

Accepted Answer

The GM Dealer Sales and Service Agreement

Answer

The GM Dealer Sales and Service Agreement is the primary legal contract that establishes all rights, obligations, and performance standards a dealer must meet for accreditation.

(GM) General Motors Certified Practice Test

(GM) General Motors Certified Practice Test

GM Dealer Accreditation 5