GM Dealer Accreditation 3

Question 1

Under the GM Dealer Agreement, what is the minimum notice period GM must typically provide before terminating a dealer's accreditation for cause?

Accepted Answer

90 days

Answer

State franchise laws and GM's dealer agreement generally require approximately 90 days' notice before termination, though this varies by state.

Question 2

A GM dealer's service department fails to complete warranty repairs within GM's required time standards. What is the most direct accreditation impact?

Accepted Answer

Mandatory enrollment in a service excellence remediation program

Answer

Dealers failing service time standards are typically enrolled in remediation or coaching programs to bring their operations up to GM's requirements.

Question 3

Which of the following best describes GM's 'Essential Brand Elements' in the context of dealership accreditation?

Accepted Answer

Mandatory visual and experiential standards that define the GM brand at the retail level

Answer

Essential Brand Elements are the standardized visual and customer experience requirements GM enforces across all dealerships to maintain a consistent brand identity.

Question 4

A new owner purchases an existing GM dealership. Which statement is accurate regarding the accreditation status?

Accepted Answer

The new owner must apply for and earn accreditation independently under a new dealer agreement

Answer

Accreditation is tied to the dealer entity and its principals, so a change of ownership requires a new dealer agreement and the new owner must establish their own accreditation.

Question 5

In GM's accreditation framework, what does 'market representation planning' primarily determine?

Accepted Answer

Where GM authorizes dealers to be located based on customer demand in a geographic area

Answer

Market representation planning is GM's process for determining optimal dealer locations to ensure adequate coverage and competition within a market area.

(GM) General Motors Certified Practice Test

(GM) General Motors Certified Practice Test

GM Dealer Accreditation 3