GM Dealer Accreditation 2

Question 1

Under GM's Dealer Accreditation program, which metric is used to evaluate a dealership's customer loyalty performance?

Accepted Answer

Customer Satisfaction Index (CSI) scores

Answer

GM uses Customer Satisfaction Index (CSI) scores as a key metric to measure how well a dealership retains and satisfies its customers.

Question 2

A GM dealership fails to meet its annual sales objectives for two consecutive years. What is the most likely accreditation consequence?

Accepted Answer

Placement on a performance improvement plan with defined benchmarks

Answer

GM typically places underperforming dealers on a structured performance improvement plan before taking more severe action.

Question 3

Which GM certification program specifically addresses a dealership's ability to sell and service electric vehicles?

Accepted Answer

EV Dealer Certification

Answer

GM's EV Dealer Certification ensures dealers have the infrastructure, trained staff, and equipment to sell and service electric vehicles.

Question 4

When a dealership undergoes a GM facility audit for accreditation, which area is most scrutinized for brand standards compliance?

Accepted Answer

Customer-facing showroom and signage

Answer

Customer-facing areas like the showroom and exterior signage are the primary focus of GM facility audits to ensure brand image standards are met.

Question 5

A dealership wants to add a used-car sales lot across the street from its main location. What must it do first regarding GM accreditation?

Accepted Answer

Obtain GM approval before establishing the additional facility

Answer

GM requires prior approval before a dealer establishes any additional sales facility to ensure it meets brand and territory standards.

(GM) General Motors Certified Practice Test