GM Authorized Service 3

Question 1

What is the primary purpose of GM's Dealer Standard Accounting (DSA) guidelines in the service department?

Accepted Answer

To ensure uniform financial reporting across all authorized dealerships

Answer

GM's DSA guidelines standardize how service departments record and report financial data for consistency and comparability.

Question 2

Under GM's Special Policy Adjustment, a customer with an out-of-warranty vehicle may receive assistance when:

Accepted Answer

A documented defect exists and the vehicle has low mileage or age relative to the defect

Answer

GM's Special Policy considers factors like mileage, age, and documented pattern defects when evaluating goodwill assistance for out-of-warranty repairs.

Question 3

Which GM program requires authorized service departments to follow specific standards for customer waiting areas and service lane appearance?

Accepted Answer

GM Certified Service Standards

Answer

GM Certified Service Standards outline facility, equipment, signage, and customer environment requirements for all authorized service departments.

Question 4

When diagnosing an intermittent electrical fault on a GM vehicle, which tool is required to capture live DTCs and freeze frame data?

Accepted Answer

GM's Global Diagnostic System (GDS2) or MDI interface

Answer

GDS2 with the MDI (Multiple Diagnostic Interface) is GM's required factory diagnostic tool for capturing and interpreting vehicle-specific fault data.

Question 5

An authorized GM dealer receives a safety recall notice. Within how many days must the dealer be prepared to perform recall repairs upon customer request?

Accepted Answer

60 days

Answer

NHTSA regulations and GM policy require dealers to be ready to perform safety recall repairs within 60 days of parts availability notification.

(GM) General Motors Certified Practice Test

(GM) General Motors Certified Practice Test

GM Authorized Service 3