GM Authorized Service 2

Question 1

When a GM-certified technician encounters a warranty claim dispute with a customer, what is the recommended first step?

Accepted Answer

Document the issue and consult the GM warranty policy guide

Answer

GM policy requires documentation and referencing the warranty guide before any decision on a disputed claim.

Question 2

Which GM system is used by authorized dealerships to access technical service bulletins (TSBs)?

Accepted Answer

GM Global Connect (GWM)

Answer

GM Global Connect (GWM) is the primary portal authorized dealers use to access TSBs, warranty information, and service procedures.

Question 3

Under GM's Courtesy Transportation Program, which of the following is the dealer's primary responsibility?

Accepted Answer

Ensure vehicles meet GM's minimum safety and condition standards

Answer

Authorized dealers must maintain courtesy transportation vehicles in safe, presentable condition per GM guidelines.

Question 4

What does the acronym 'RO' stand for in an authorized GM service department?

Accepted Answer

Repair Order

Answer

A Repair Order (RO) is the official document that tracks all work performed, parts used, and labor charges for a service visit.

Question 5

How long must an authorized GM dealership retain completed Repair Orders for warranty audit purposes?

Accepted Answer

5 years

Answer

GM requires authorized dealers to retain warranty-related Repair Orders for a minimum of 5 years for potential audit review.

(GM) General Motors Certified Practice Test