GIA Customer Service & Sales Ethics

Question 1

What is the primary obligation of a certified professional regarding patient/client confidentiality?

Accepted Answer

Protect all personal information and disclose only with proper authorization

Answer

Share information freely with other professionals

Answer

Keep records only if the patient requests it

Answer

Disclose information when it benefits the practice

Question 2

When faced with a conflict of interest, what is the appropriate course of action?

Accepted Answer

Disclose the conflict and recuse yourself from the situation

Answer

Proceed as normal if it benefits the client

Answer

Ignore the conflict if it seems minor

Answer

Discuss it only if someone complains

Question 3

What constitutes a boundary violation in professional practice?

Accepted Answer

Engaging in dual relationships that could impair professional judgment

Answer

Maintaining strict professional communication

Answer

Following organizational policies

Answer

Attending continuing education events

Question 4

How should a professional handle a situation where they lack competence?

Accepted Answer

Refer the client to a qualified professional or seek additional training

Answer

Attempt the work and learn from mistakes

Answer

Accept the work to avoid losing the client

Answer

Delegate to an unlicensed assistant

Question 5

What is the appropriate response to witnessing unethical conduct by a colleague?

Accepted Answer

Report the conduct through established channels and document observations

Answer

Ignore it to maintain workplace harmony

Answer

Confront the colleague publicly

Answer

Post about it on social media

Question 6

Why is continuing education important for maintaining ethical practice?

Accepted Answer

It ensures practitioners stay current with evolving standards and best practices

Answer

It is only needed to maintain certification status

Answer

It replaces the need for experience

Answer

It is optional for experienced practitioners