CNA Practice Communication and Interpersonal Skills Flashcards
7 cards from real General practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 CNA Practice Communication and Interpersonal Skills flashcards as text
A CNA witnesses a coworker speaking harshly to a patient. The most appropriate action is to:
Answer: Report the behavior to the charge nurse promptly
Reporting inappropriate behavior to the charge nurse is the CNA's professional and ethical obligation to protect patient safety and dignity.
Which of the following is an example of a professional boundary violation by a CNA?
Answer: Accepting an expensive gift from a patient's family
Accepting expensive gifts from patients or families blurs professional boundaries and can create real or perceived conflicts of interest.
When reporting a change in a patient's condition to the charge nurse, the CNA should:
Answer: Report immediately using objective, factual observations
Prompt, objective reporting of any change in patient condition enables timely nursing assessment and intervention, which can be critical to patient safety.
A patient asks the CNA to keep a secret about something that may indicate abuse. The CNA should:
Answer: Explain that some information must be reported to keep the patient safe, then report it
CNAs are mandated reporters and cannot promise secrecy regarding abuse; honesty about the reporting obligation maintains trust while fulfilling legal duties.
During a care team meeting, the CNA should contribute by:
Answer: Sharing direct observations about the patient's daily functioning and behavior
CNAs spend more direct time with patients than other team members and their observations about daily functioning are valuable contributions to care planning.
When disagreeing with a nurse's instruction about patient care, the CNA should:
Answer: Respectfully express concern privately to the nurse and ask for clarification
Respectfully raising concerns with the nurse privately and seeking clarification supports patient safety while maintaining professional communication.
A CNA overhears two coworkers discussing a patient's diagnosis loudly in the hallway. This is:
Answer: A HIPAA violation that should be reported or addressed
Discussing patient information in public areas violates HIPAA privacy regulations regardless of who overhears the conversation.