CNA Practice Communication and Interpersonal Skills Flashcards
7 cards from real General practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 CNA Practice Communication and Interpersonal Skills flashcards as text
A patient is speaking but looks away and crosses their arms. What should the CNA recognize about this situation?
Answer: Non-verbal cues may indicate discomfort or reluctance
Non-verbal cues such as crossed arms and averted gaze can signal discomfort, anxiety, or unwillingness to engage, which the CNA should acknowledge sensitively.
Which technique best demonstrates active listening when a patient is describing pain?
Answer: Nod, maintain eye contact, and reflect back what the patient said
Active listening involves maintaining eye contact, using affirmative gestures, and paraphrasing to show the patient they are heard and understood.
A CNA uses medical jargon when explaining a procedure to a patient who is not a healthcare professional. What is the likely result?
Answer: The patient may feel confused and anxious
Using complex medical terminology with patients who lack clinical training can create confusion, increase anxiety, and hinder effective communication.
When communicating by phone with a family member about a patient, the CNA should FIRST:
Answer: Verify the caller's identity and confirm the patient has given consent to share information
Before sharing any patient information, the CNA must verify the caller's identity and confirm the patient has authorized release of that information to protect privacy (HIPAA).
A patient expresses fear about an upcoming procedure. The most therapeutic response by the CNA is:
Answer: "I understand you're feeling scared. Can you tell me more about what worries you?"
Acknowledging the patient's feelings and inviting them to elaborate is a therapeutic communication technique that validates emotions and promotes trust.
Which of the following is an example of an open-ended question?
Answer: "Can you describe how you are feeling today?"
Open-ended questions invite detailed responses and allow patients to express themselves fully, unlike yes/no questions which limit communication.
A CNA notices a resident crying quietly in their room. The best initial action is to:
Answer: Say "I see you seem upset. I'm here if you'd like to talk." and sit nearby
Acknowledging the resident's emotional state and offering a compassionate, non-intrusive presence is the most therapeutic first response.