Funeral Home Management Flashcards
6 cards from real Funeral Services practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Funeral Home Management flashcards as text
What is the purpose of a funeral home's arrangement conference?
Answer: To gather information and plan all funeral service details with the family
The arrangement conference is a meeting where the funeral director works with the family to plan all details of the funeral service and complete necessary paperwork.
What does CANA stand for in the funeral industry?
Answer: Cremation Association of North America
CANA stands for the Cremation Association of North America, a trade organization that provides education and advocacy for the cremation industry.
What is the role of the NFDA?
Answer: The National Funeral Directors Association, a professional trade organization
The NFDA (National Funeral Directors Association) is the largest funeral industry trade association, providing education, advocacy, and resources to funeral professionals.
What is 'upselling' in the context of funeral service ethics?
Answer: Pressuring families to purchase more expensive items than needed
Unethical upselling involves pressuring grieving families into purchasing more expensive goods or services than they need or want.
What is 'aftercare' in funeral service?
Answer: Follow-up support and grief resources provided to bereaved families after the funeral
Aftercare refers to the support services, grief resources, and follow-up care that funeral homes provide to families after the funeral service is complete.
Which accounting method is most commonly used by funeral homes to track individual service profitability?
Answer: Job costing
Job costing tracks the costs associated with each individual funeral case, allowing management to calculate profitability on a per-service basis.
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