Funeral Service Test Quality Control & Assurance 2 — Questions and Answers
Question 1: Which federal agency enforces the Funeral Rule that protects consumers in funeral service?
- OSHA
- FTC (Correct answer)
- CDC
- EPA
Correct answer: FTC
The Federal Trade Commission (FTC) enforces the Funeral Rule, which requires funeral providers to give consumers itemized pricing and other disclosures.
Question 2: A quality assurance audit reveals that embalming records are missing case numbers on several files. What is the FIRST corrective action?
- Discard incomplete records and start over
- Retroactively assign and document case numbers with a supervisor signature (Correct answer)
- Ignore the omission since the names are present
- Report the funeral home to the state board immediately
Correct answer: Retroactively assign and document case numbers with a supervisor signature
Retroactively correcting records with proper authorization and documentation maintains compliance while preserving the integrity of the record system.
Question 3: What is the purpose of a Standard Operating Procedure (SOP) in a funeral home?
- To set employee salary benchmarks
- To provide consistent, step-by-step guidance for routine tasks (Correct answer)
- To replace state licensing requirements
- To limit the number of services offered
Correct answer: To provide consistent, step-by-step guidance for routine tasks
SOPs ensure consistency, safety, and compliance by documenting the correct way to perform routine procedures.
Question 4: Which of the following is a key indicator used to evaluate embalming quality?
- The number of embalming hours billed
- Preservation adequacy and absence of odor at the time of viewing (Correct answer)
- The brand of embalming fluid used
- The embalmer's years of experience alone
Correct answer: Preservation adequacy and absence of odor at the time of viewing
Quality embalming is assessed by the condition of the body at viewing, including adequate preservation and absence of decomposition odor.
Question 5: A funeral home's quality control checklist includes verifying the identity of the deceased at each transfer point. This practice primarily prevents:
- Overcharging families
- Misidentification and burial of the wrong individual (Correct answer)
- OSHA violations
- Excess chemical use
Correct answer: Misidentification and burial of the wrong individual
Identity verification at each transfer point is a critical quality control measure that prevents the catastrophic error of misidentifying or burying the wrong individual.
Question 6: Which document serves as the legal authority to embalm a body in most US states?
- The death certificate
- Written authorization from the next of kin or legal authority (Correct answer)
- The burial transit permit
- The embalmer's license
Correct answer: Written authorization from the next of kin or legal authority
Written authorization from the legally responsible next of kin or designated authority is required before embalming can legally occur in most states.
Question 7: A newly hired funeral director fails to provide a General Price List to a client who visits in person. Under the FTC Funeral Rule, this is:
- Acceptable if the client does not ask
- A violation, as the GPL must be offered at the start of any in-person inquiry (Correct answer)
- Only required if arrangements are finalized that day
- Required only for pre-need arrangements
Correct answer: A violation, as the GPL must be offered at the start of any in-person inquiry
The FTC Funeral Rule requires that a GPL be offered to any person who inquires in person about funeral arrangements or the prices of funeral goods or services.
Funeral Service Test Quality Control & Assurance 2
Which federal agency enforces the Funeral Rule that protects consumers in funeral service?