Quality Control & Assurance Flashcards
7 cards from real Funeral Service Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Assurance flashcards as text
Which federal agency enforces the Funeral Rule that protects consumers in funeral service?
Answer: FTC
The Federal Trade Commission (FTC) enforces the Funeral Rule, which requires funeral providers to give consumers itemized pricing and other disclosures.
A quality assurance audit reveals that embalming records are missing case numbers on several files. What is the FIRST corrective action?
Answer: Retroactively assign and document case numbers with a supervisor signature
Retroactively correcting records with proper authorization and documentation maintains compliance while preserving the integrity of the record system.
What is the purpose of a Standard Operating Procedure (SOP) in a funeral home?
Answer: To provide consistent, step-by-step guidance for routine tasks
SOPs ensure consistency, safety, and compliance by documenting the correct way to perform routine procedures.
Which of the following is a key indicator used to evaluate embalming quality?
Answer: Preservation adequacy and absence of odor at the time of viewing
Quality embalming is assessed by the condition of the body at viewing, including adequate preservation and absence of decomposition odor.
A funeral home's quality control checklist includes verifying the identity of the deceased at each transfer point. This practice primarily prevents:
Answer: Misidentification and burial of the wrong individual
Identity verification at each transfer point is a critical quality control measure that prevents the catastrophic error of misidentifying or burying the wrong individual.
Which document serves as the legal authority to embalm a body in most US states?
Answer: Written authorization from the next of kin or legal authority
Written authorization from the legally responsible next of kin or designated authority is required before embalming can legally occur in most states.
A newly hired funeral director fails to provide a General Price List to a client who visits in person. Under the FTC Funeral Rule, this is:
Answer: A violation, as the GPL must be offered at the start of any in-person inquiry
The FTC Funeral Rule requires that a GPL be offered to any person who inquires in person about funeral arrangements or the prices of funeral goods or services.