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FREE Walmart Order Management Questions and Answers
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Customers who desire a refund must always return the item to Walmart.
True
False
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For personal use items, you should provide the manufacturer's phone number.
True
False
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Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.
Recommend disputing the charges or contacting the carrier.
Recommend going with the cops.
Issue a refund for "lost in transit."
Offer a replacement as "item missing from package,"
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What reason code should be used to handle a return for air fryer that didn't come with the cable?
Item missing from box
Lost after delivery
Missing Parts
Change of mind
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If a credit card order is placed and then cancelled. What happened with the money?
The customer will be refunded.
The customer must go to the store to obtain the cash.
The authorization hold will be removed within 5 business days.
Instead, the customer will receive a gift card.
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The customer wishes to cancel an order, but the order has already been sent. What are your options?
CCA should be contacted to request a cancellation.
Inform the consumer about the return procedure.
Please call us back; the cancellation option may become available later.
Contact the manufacturer.
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What should you offer first in exchange for a return?
Replacement
Refund
Order cancelation
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