Walmart

FREE Walmart Order Management Questions and Answers

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If a credit card order is placed and then cancelled. What happened with the money?

The customer must go to the store to obtain the cash.

The customer will be refunded.

Instead, the customer will receive a gift card.

The authorization hold will be removed within 5 business days.

Correct! Wrong!

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Lost after delivery

Missing Parts

Item missing from box

Change of mind

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For personal use items, you should provide the manufacturer's phone number.

False

True

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Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Recommend going with the cops.

Recommend disputing the charges or contacting the carrier.

Offer a replacement as "item missing from package,"

Issue a refund for "lost in transit."

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What should you offer first in exchange for a return?

Order cancelation

Refund

Replacement

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The customer wishes to cancel an order, but the order has already been sent. What are your options?

Please call us back; the cancellation option may become available later.

Inform the consumer about the return procedure.

Contact the manufacturer.

CCA should be contacted to request a cancellation.

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Customers who desire a refund must always return the item to Walmart.

False

True

Correct! Wrong!