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FREE Walmart Order Management Questions and Answers
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What reason code should be used to handle a return for air fryer that didn't come with the cable?
Change of mind
Item missing from box
Missing Parts
Lost after delivery
Correct!
Wrong!
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Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.
Issue a refund for "lost in transit."
Recommend disputing the charges or contacting the carrier.
Recommend going with the cops.
Offer a replacement as "item missing from package,"
Correct!
Wrong!
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If a credit card order is placed and then cancelled. What happened with the money?
The customer will be refunded.
Instead, the customer will receive a gift card.
The authorization hold will be removed within 5 business days.
The customer must go to the store to obtain the cash.
Correct!
Wrong!
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The customer wishes to cancel an order, but the order has already been sent. What are your options?
Please call us back; the cancellation option may become available later.
Contact the manufacturer.
CCA should be contacted to request a cancellation.
Inform the consumer about the return procedure.
Correct!
Wrong!
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For personal use items, you should provide the manufacturer's phone number.
True
False
Correct!
Wrong!
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What should you offer first in exchange for a return?
Refund
Order cancelation
Replacement
Correct!
Wrong!
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Customers who desire a refund must always return the item to Walmart.
True
False
Correct!
Wrong!
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