FREE ServSafe Crisis Management and Responding to Outbreaks Questions and Answers

Question 1

What is the first step in responding to a foodborne illness outbreak?

Accepted Answer

Gather information and document the situation.

Answer

Close the operation immediately.

Answer

Alert the local media.

Answer

Discard all potentially contaminated food.

Question 2

If a customer calls to report a foodborne illness, what should the manager NOT do?

Accepted Answer

Admit responsibility for the illness.

Answer

Take the complaint seriously.

Answer

Ask for the customer's contact information.

Answer

Complete a foodborne illness incident report.

Question 3

During a foodborne illness outbreak investigation, what should be done with food suspected of causing the illness?

Accepted Answer

Segregate it and label it "Do Not Use."

Answer

Throw it away immediately to prevent further illness.

Answer

Cook it to a high temperature to kill any pathogens.

Answer

Offer it to staff to see if anyone else gets sick.

Question 4

What is the primary role of a crisis management plan?

Accepted Answer

To provide a structured and organized response to a crisis.

Answer

To ensure the operation receives positive media coverage.

Answer

To identify which employee was at fault for the crisis.

Answer

To lower the operation's insurance premiums.

Question 5

If the water supply to an establishment is shut off or contaminated, what is an appropriate immediate action?

Accepted Answer

Stop operations and notify the local regulatory authority.

Answer

Continue operating but only serve pre-packaged food.

Answer

Use hand sanitizer for handwashing until service is restored.

Answer

Boil water from a nearby stream for cooking and cleaning.

Question 6

After a foodborne illness outbreak has been confirmed, the manager's primary responsibility is to:

Accepted Answer

Cooperate fully with the regulatory authority.

Answer

Create a new menu to win back customers.

Answer

Conduct an internal investigation to find the responsible employee.

Answer

Issue a press release denying any wrongdoing.