(RBS) Responsible Beverage Service Certified Bouncer Practice Test
(RBS) Responsible Beverage Service Certified Bouncer RBS Conflict Resolution & De-escalation Techniques
What is the first step in de-escalating a conflict?
Select your answer
A
Ignore the conflict
B
Calmly assess and approach
C
Raise your voice
D
Physically intervene immediately
Need a hint?