Free OMVIC Ethics and Professionalism Test 3

According to OMVIC ethics, what should a dealer or salesperson do if they make an error in a vehicle advertisement?

Ignore the error unless a customer complains

Inform potential customers of the error but proceed with the sale

Correct the error promptly and inform customers affected by it

Blame the advertising department

Correct! Wrong!

In ethical terms, what does "transparency" mean for an OMVIC-registered dealer?

Being honest and open in all dealings with customers

Providing vague answers to customer inquiries

Operating without disclosing pricing details

Hiding vehicle history reports from potential buyers

Correct! Wrong!

How should a salesperson handle a customer who expresses uncertainty or hesitation about making a purchase?

Respect the customer's concerns and provide information to help them make an informed decision

Disregard the customer's concerns and move on to the next potential buyer

Persuade and pressure the customer into making a decision

Offer additional incentives without disclosing all terms

Correct! Wrong!

Under OMVIC ethics guidelines, what should a dealer do if they discover a vehicle they sold has a hidden defect?

Deny any responsibility and refuse to assist the customer

Refund the purchase price without addressing the defect

Ignore the issue unless the customer complains

Notify the customer and offer to rectify the situation

Correct! Wrong!

What does OMVIC consider unethical behavior in vehicle sales?

Providing thorough disclosures about additional fees

Allowing customers time to review contracts before signing

Misrepresenting a vehicle's condition or history

Offering fair pricing based on market conditions

Correct! Wrong!

According to OMVIC ethics, how should a salesperson handle a conflict of interest situation?

Disclose the conflict and ensure it does not affect their judgment or actions

Exploit the conflict to maximize personal gain

Conceal the conflict to avoid customer concerns

Delegate handling of the situation to a supervisor

Correct! Wrong!

What is the role of confidentiality in OMVIC ethical standards?

Share customer information freely to close sales faster

Respect and protect customer information from unauthorized disclosure

Only disclose information that benefits the dealer financially

Use customer information for marketing purposes without consent

Correct! Wrong!

According to OMVIC ethics guidelines, what is the responsibility of a salesperson when dealing with vulnerable consumers?

Provide extra care and ensure they understand all aspects of the transaction

Exploit their vulnerability to close sales quickly

Discriminate against them due to their vulnerability

Avoid dealing with vulnerable consumers altogether

Correct! Wrong!

What is considered unethical behavior regarding the disclosure of vehicle history reports according to OMVIC?

Providing customers with complete vehicle history reports upon request

Withholding information about a vehicle's past accidents or damages

Asking customers to pay for access to vehicle history reports

Providing inaccurate information in vehicle history reports

Correct! Wrong!

What document must an OMVIC-registered dealer provide to a consumer before a vehicle sale is finalized?

Vehicle appraisal report

Service manual

Used Vehicle Information Package (UVIP)

Insurance policy

Correct! Wrong!

According to OMVIC rules, what is the minimum requirement for a used vehicle to be eligible for a mandatory disclosure of vehicle history?

Less than 5 years old

Less than 7 years old

Less than 10 years old

Less than 15 years old

Correct! Wrong!

Free OMVIC Ethics and Professionalism Test 3

According to OMVIC ethics, what should a dealer or salesperson do if they make an error in a vehicle advertisement?

In ethical terms, what does "transparency" mean for an OMVIC-registered dealer?

How should a salesperson handle a customer who expresses uncertainty or hesitation about making a purchase?

Under OMVIC ethics guidelines, what should a dealer do if they discover a vehicle they sold has a hidden defect?

What does OMVIC consider unethical behavior in vehicle sales?

According to OMVIC ethics, how should a salesperson handle a conflict of interest situation?

What is the role of confidentiality in OMVIC ethical standards?

According to OMVIC ethics guidelines, what is the responsibility of a salesperson when dealing with vulnerable consumers?

What is considered unethical behavior regarding the disclosure of vehicle history reports according to OMVIC?

What document must an OMVIC-registered dealer provide to a consumer before a vehicle sale is finalized?

According to OMVIC rules, what is the minimum requirement for a used vehicle to be eligible for a mandatory disclosure of vehicle history?

Free OMVIC Ethics and Professionalism Test 2

Free OMVIC Licensing Requirements Test 1

Free OMVIC Licensing Requirements Test 3

Ace the OMVIC Certification Exam 2025 – Tips & Info

Free OMVIC Ethics and Professionalism Test 1

Free OMVIC Legal Requirements Test 1

According to OMVIC ethics, what should a dealer or salesperson do if they make an error in a vehicle advertisement?

In ethical terms, what does "transparency" mean for an OMVIC-registered dealer?

How should a salesperson handle a customer who expresses uncertainty or hesitation about making a purchase?

Under OMVIC ethics guidelines, what should a dealer do if they discover a vehicle they sold has a hidden defect?

What does OMVIC consider unethical behavior in vehicle sales?

According to OMVIC ethics, how should a salesperson handle a conflict of interest situation?

What is the role of confidentiality in OMVIC ethical standards?

According to OMVIC ethics guidelines, what is the responsibility of a salesperson when dealing with vulnerable consumers?

What is considered unethical behavior regarding the disclosure of vehicle history reports according to OMVIC?

What document must an OMVIC-registered dealer provide to a consumer before a vehicle sale is finalized?

According to OMVIC rules, what is the minimum requirement for a used vehicle to be eligible for a mandatory disclosure of vehicle history?

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