FREE NHA Medical Office Administrative Procedures Questions and Answers

Question 1

An office schedules three patients to arrive at the top of the hour and then sees them based on their arrival time. This is known as:

Accepted Answer

Wave scheduling

Answer

Double-booking

Answer

Cluster scheduling

Answer

Open hours

Question 2

According to HIPAA guidelines, which of the following is a potential violation of patient privacy?

Accepted Answer

Discussing a patient's case in the hallway

Answer

Using a computer screen privacy filter

Answer

Calling a patient from the waiting room by their first name

Answer

Faxing records to a specialist using a cover sheet

Question 3

Which coding system is used to report a patient's diagnosis or condition?

Accepted Answer

ICD-10-CM

Answer

CPT

Answer

HCPCS Level II

Answer

NDC

Question 4

When a medical assistant is checking in a new patient, which of the following tasks is most important?

Accepted Answer

Obtaining complete demographic and insurance information

Answer

Scheduling their next appointment

Answer

Explaining the office's no-show policy

Answer

Collecting a urine specimen

Question 5

What is the purpose of an Advance Beneficiary Notice (ABN)?

Accepted Answer

To inform a Medicare patient they may be financially responsible for a service

Answer

To document a patient's consent for surgery

Answer

To release medical records to another provider

Answer

To summarize the benefits of a commercial insurance plan

Question 6

A patient calls to cancel an appointment. What is the first action the medical assistant should take?

Accepted Answer

Immediately update the appointment schedule

Answer

Ask the reason for the cancellation

Answer

Document the cancellation in the patient's chart

Answer

Offer to reschedule the appointment