NAHP Property Management & Resident Services

Question 1

What is the primary responsibility of a property manager?

Accepted Answer

Ensure property maintenance and lease compliance

Answer

Conduct tenant interviews only.

Answer

Supervise contractors only.

Answer

Handle taxes for tenants.

Question 2

Which of the following is a resident service offered in affordable housing?

Accepted Answer

Career and job placement services

Answer

Utility rate management.

Answer

Lease termination.

Answer

Eviction processing.

Question 3

Why is maintaining tenant records important?

Accepted Answer

They support compliance and property management operations

Answer

They are required only for eviction cases.

Answer

They serve no real purpose.

Answer

They help with maintenance scheduling.

Question 4

Which document outlines the responsibilities of tenants and property managers?

Accepted Answer

Lease agreement

Answer

Rent receipt.

Answer

Utility bill.

Answer

Inspection checklist.

Question 5

What role does a property manager play in emergency preparedness?

Accepted Answer

Coordinate safety and preparedness plans

Answer

Handle only fire drills.

Answer

Provide emergency housing.

Answer

Monitor police reports only.

Question 6

What is a common resident retention strategy?

Accepted Answer

Provide regular community engagement activities

Answer

Increase rent annually.

Answer

Limit communication with tenants.

Answer

Restrict tenant meetings.

Question 7

What type of maintenance prevents future problems?

Accepted Answer

Preventive maintenance

Answer

Emergency maintenance.

Answer

Reactive maintenance.

Answer

Deferred maintenance.

Question 8

How should property managers address resident complaints?

Accepted Answer

Respond promptly and professionally

Answer

Ignore complaints to avoid conflict.

Answer

Refer all complaints to legal counsel.

Answer

Only address written complaints.

Question 9

Which department typically oversees resident services?

Accepted Answer

Resident Services Department

Answer

Facilities Management.

Answer

Finance Department.

Answer

Security Office.