CWT Troubleshooting & Maintenance Procedures

Question 1

What is the first step in troubleshooting a wireless network issue?

Accepted Answer

Identify the symptoms

Answer

Replace the router.

Answer

Restart all devices.

Answer

Update the firmware immediately.

Question 2

Which tool is used to detect interference in a wireless environment?

Accepted Answer

Spectrum analyzer

Answer

Packet sniffer

Answer

Wireshark

Answer

Speed test app

Question 3

What can cause dropped wireless connections?

Accepted Answer

Weak signal or interference

Answer

Too much bandwidth

Answer

Strong firewall

Answer

Encrypted traffic

Question 4

What is the purpose of performing a firmware update on an access point?

Accepted Answer

To enhance device functionality and security

Answer

To reset all settings

Answer

To increase signal power

Answer

To change the IP address

Question 5

What routine task helps maintain optimal wireless performance?

Accepted Answer

Rebooting access points periodically

Answer

Upgrading the hardware weekly

Answer

Changing IP ranges

Answer

Removing encryption

Question 6

How can you test network connectivity issues?

Accepted Answer

Running a ping command

Answer

Using a proxy

Answer

Turning off the firewall

Answer

Enabling airplane mode

Question 7

Why document troubleshooting steps?

Accepted Answer

To create a knowledge base

Answer

To increase service charges

Answer

To avoid accountability

Answer

To monitor technician errors

Question 8

What is the impact of co-channel interference?

Accepted Answer

Decreased network performance

Answer

Faster speeds

Answer

Signal loss

Answer

Improved encryption

Question 9

What does a red LED on an access point often indicate?

Accepted Answer

Fault or error condition

Answer

Full signal strength

Answer

Normal operation

Answer

Firmware up-to-date