CRC Counseling Skills & Ethics

Question 1

Why are counseling skills important in retirement planning?

Accepted Answer

To establish trust and rapport

Answer

To increase fees

Answer

To manipulate decisions

Answer

To avoid regulations

Question 2

What is active listening?

Accepted Answer

Fully focusing on and responding to the speaker

Answer

Giving advice quickly

Answer

Interrupting to ask questions

Answer

Ignoring body language

Question 3

What does ethical behavior ensure?

Accepted Answer

Client trust and legal compliance

Answer

Maximized revenue

Answer

Legal shortcuts

Answer

Free financial products

Question 4

Which principle supports putting the client’s needs first?

Accepted Answer

Fiduciary duty

Answer

Profit maximization

Answer

Self-interest

Answer

Limited disclosure

Question 5

What is confidentiality in client counseling?

Accepted Answer

Protecting private client information

Answer

Sharing info with peers

Answer

Posting on social media

Answer

Sharing with family

Question 6

Why is cultural sensitivity important?

Accepted Answer

To respect diverse backgrounds

Answer

To apply a one-size-fits-all approach

Answer

To ignore client values

Answer

To standardize every plan

Question 7

What role does empathy play in financial counseling?

Accepted Answer

Helps build emotional connection

Answer

Replaces financial planning

Answer

Avoids sensitive topics

Answer

Ensures higher commissions

Question 8

What should be done when a conflict of interest arises?

Accepted Answer

Disclose it to the client

Answer

Ignore it

Answer

Hide it to close the sale

Answer

Outsource the decision

Question 9

What is informed consent?

Accepted Answer

Understanding and agreement by the client

Answer

Blind agreement

Answer

Implied approval

Answer

Verbal nod only