CRB Banking Products & Customer Service

Question 1

What is a primary purpose of a savings account?

Accepted Answer

To save money and earn interest

Answer

To provide access to loans

Answer

To invest in stocks

Answer

To withdraw unlimited funds daily

Question 2

Which type of account allows for unlimited transactions?

Accepted Answer

Checking account

Answer

Savings account

Answer

Certificate of deposit

Answer

Money market account

Question 3

What is an important aspect of good customer service in banking?

Accepted Answer

Listening actively and resolving concerns

Answer

Using technical jargon

Answer

Prioritizing speed over accuracy

Answer

Avoiding direct customer interaction

Question 4

Which product is best for earning a fixed interest over time?

Accepted Answer

Certificate of deposit

Answer

Checking account

Answer

Debit card

Answer

Overdraft protection

Question 5

What does overdraft protection do?

Accepted Answer

Covers transactions exceeding the account balance

Answer

Eliminates account fees

Answer

Provides insurance for deposits

Answer

Increases monthly interest

Question 6

Which service helps customers access funds internationally?

Accepted Answer

Wire transfer

Answer

Mobile banking

Answer

Savings account

Answer

Overdraft protection

Question 7

What is one benefit of online banking?

Accepted Answer

Real-time account access and transactions

Answer

In-person service only

Answer

Limited access to funds

Answer

Requires a physical branch visit

Question 8

Which banking product offers revolving credit?

Accepted Answer

Credit card

Answer

Savings account

Answer

Certificate of deposit

Answer

Debit card

Question 9

Why is customer satisfaction important in banking?

Accepted Answer

It increases customer retention and referrals

Answer

It reduces the need for marketing

Answer

It eliminates the need for training

Answer

It allows higher fees