CPCC Ethics, Communication & Professional Standards

Question 1

What is the core principle of ethics in career coaching?

Accepted Answer

Respect, confidentiality, and client-centered guidance

Answer

Personal gain for the coach.

Answer

Client dependence.

Answer

Prioritizing the coach’s opinion.

Question 2

Why is confidentiality important in coaching?

Accepted Answer

To respect the client’s privacy and foster trust

Answer

To avoid client feedback.

Answer

To keep secrets from employers.

Answer

To store records publicly.

Question 3

Which is an example of ethical misconduct in coaching?

Accepted Answer

Becoming personally involved in a client’s hiring decision

Answer

Referring a client to another specialist.

Answer

Maintaining professional boundaries.

Answer

Using coaching tools and assessments.

Question 4

What is active listening in communication?

Accepted Answer

Focusing attention and reflecting the client’s ideas

Answer

Thinking about your reply while they talk.

Answer

Interrupting to ask questions.

Answer

Repeating exactly what the client says.

Question 5

Which communication method best fosters rapport?

Accepted Answer

Open-ended questioning

Answer

Yes or no questions only.

Answer

Reading from a script.

Answer

Multitasking during sessions.

Question 6

Why is cultural competence important in career coaching?

Accepted Answer

To adapt communication and avoid bias

Answer

To apply stereotypes effectively.

Answer

To maintain a single approach for all.

Answer

To assume all clients are the same.

Question 7

How should a coach handle ethical dilemmas?

Accepted Answer

Consult ethical standards and seek guidance

Answer

Ignore the issue.

Answer

Ask the client for legal advice.

Answer

Let personal opinion guide decisions.

Question 8

What role does professionalism play in coaching?

Accepted Answer

It maintains boundaries and builds trust

Answer

It’s optional.

Answer

It prevents coaching success.

Answer

It’s only for corporate clients.

Question 9

What is the best approach to maintain communication clarity?

Accepted Answer

Use simple, direct language and confirm understanding

Answer

Use complex jargon.

Answer

Assume the client understands everything.

Answer

Speak quickly to save time.