Free Conflict Management Questions and Answers

Question 1

The most effective method of handling management conflicts is

Accepted Answer

The problem-solving style

Answer

The smoothing style

Answer

The avoiding style

Answer

The bargaining style

Question 2

If you and another person have been at odds, you should keep in mind to

Accepted Answer

Compromise, if needed

Answer

Always argue

Answer

Always apologize

Answer

Always compromise

Question 3

By making compromises on the issues when there is conflict, you will always improve your relationships.

Accepted Answer

True, in some case

Answer

Never true

Answer

Mostly true

Answer

True

Question 4

One of the most important and useful abilities in resolving conflict is

Accepted Answer

Problem-solving

Answer

Communication

Answer

Trust

Answer

None of the above

Question 5

Sometimes the conflict can be resolved by

Accepted Answer

Communication

Answer

Argument

Answer

Using power

Answer

None of the above

Question 6

When resolving a conflict with someone, the first thing that needs to be done is to

Accepted Answer

Listen to their perspective

Answer

Slap some sense into them

Answer

Assertively but diplomatically state your perspective

Answer

Brainstorm possible solutions to the problem

Question 7

Which of the following situations makes eye contact necessary when resolving conflict (most) necessary?

Accepted Answer

When you are listening

Answer

When you are problem-solving

Answer

When you are assertively stating your point

Answer

When you are brainstorming

Question 8

Which of these conflict management strategies aims to resolve a problem by reaching a middle ground?

Accepted Answer

Compromise

Answer

Collaboration

Answer

Competition

Answer

Accommodation

Question 9

The _____ in a negotiation are the points of disagreement.

Accepted Answer

issues

Answer

needs

Answer

bylaws

Answer

values

Question 10

The _____ of a person can influence their values.

Accepted Answer

culture

Answer

integrity

Answer

position in the company

Answer

honesty