Free CHL Certification Question and Answers

Question 1

Explanation of all expenses and justification for each line item funded with resources allocated accordingly

Accepted Answer

Zero- Based Budget

Answer

Tracer Methodology

Answer

Personal Budget

Answer

Capital Budget

Question 2

Bureaucratic

Accepted Answer

Leaders who practice this type of leadership place emphasis on the enforcement of policies, procedures, and rules

Answer

These leaders create a vision, constantly promote it to their staff members, and use it to determine the best course of action

Answer

Describes a person or department with a vested interest in the successful outcome of a product or service

Answer

A program Designed to modify employees behavior through a series of increasingly serious punishments for unacceptable behavior

Question 3

A collection of statistical data about a central service department's key performance indicators that indicates the extent to which goals are being attained

Accepted Answer

DashBoard

Answer

Laissez-faire

Answer

Gantt Chart

Answer

Key Performance Indicator

Question 4

The beliefs, values, and norms shared by the department personnel that are considered valid and are passed on to new employees in the department

Accepted Answer

Culture

Answer

Strategy

Answer

Society

Answer

Values

Question 5

Chief Nursing Officer (CNO)

Accepted Answer

Supervises registered nurses and LNA's

Answer

Plan for new and replacement equipment

Answer

Plan for new and replacement equipment

Answer

A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay

Question 6

Toxic Anterior Segment Syndrome

Accepted Answer

An acute inflammation of the anterior chamber of the eye following cataract surgery

Answer

The use of actual patients and processes as the frame work for assessing standards compliance

Answer

A graphic usually presented as a flow outline that identifies position titles and relationships in an organization

Answer

An organizing principle that suggests each employee should have one supervisor

Question 7

The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwise do

Accepted Answer

Delegation

Answer

Transformational

Answer

Centralization

Answer

Prioritization

Question 8

Problem that arises when a work piles up faster than it could be handled

Accepted Answer

Bottleneck

Answer

Constraint

Answer

Leverage

Answer

Six Sigma

Question 9

A multi-disciplinary process that focuses on reducing risk from infection throughout planning, design, and construction activities undertaken by a health care facility

Accepted Answer

Infection Control Risk Assessment (ICRA)

Answer

Position control

Answer

Strengths-weaknesses-opportunities-threats analysis (swot)

Answer

Emergency medical treatment & labor act (EMTALA)

Question 10

Federal Agency within the U.S Department of health and human services responsible for medicare, medicaid, states children's health insurance program, and the health insurance portability and privacy act

Accepted Answer

CMS (Centers for Medicare and Medicaid Services)

Answer

FDA (food and drug administration)

Answer

CDC (centers for Disease control And Prevention)

Answer

EPA (environmental protection agency)