(CCS) Certified Cruise Specialist Practice Test
(CCS) Certified Cruise Specialist CCS Customer Service & Sales Techniques
What is the primary goal of customer service in the cruise industry?
Select your answer
A
To reduce the number of complaints.
B
To provide exceptional service and ensure guest satisfaction
C
To limit the number of passengers on board.
D
To make the experience more expensive.
Need a hint?
(H)
