CCM Operations & Governance

Question 1

What is the purpose of community governance?

Accepted Answer

Provide structure and decision-making processes

Answer

Increase member confusion

Answer

Create exclusive access

Answer

Eliminate rules

Question 2

Which tool helps community managers plan and manage tasks?

Accepted Answer

Project management software

Answer

Word processor

Answer

Spreadsheet calculator

Answer

Image editor

Question 3

Why are standard operating procedures (SOPs) important?

Accepted Answer

Ensure consistency and efficiency

Answer

Allow random decision-making

Answer

Reduce accountability

Answer

Eliminate documentation needs

Question 4

What is a key element of risk management in community operations?

Accepted Answer

Identify and mitigate risks

Answer

Ignore minor issues

Answer

Punish all criticism

Answer

Ban new members

Question 5

Which role is responsible for overseeing community rule enforcement?

Accepted Answer

Moderator

Answer

Community ambassador

Answer

Graphic designer

Answer

Sales representative

Question 6

What does a community policy document typically include?

Accepted Answer

Community rules and enforcement processes

Answer

Design assets

Answer

Advertising rates

Answer

Event schedule only