FREE CCBMA Medical Office Administrative Procedures Questions and Answers

Question 1

Which scheduling method involves scheduling several patients for the same time slot, with patients seen in the order they arrive?

Accepted Answer

Wave scheduling

Answer

Time-specified scheduling

Answer

Modified wave scheduling

Answer

Open booking

Question 2

In the SOAP method of charting, what does the 'S' stand for?

Accepted Answer

Subjective

Answer

Symptoms

Answer

Specimen

Answer

Standard

Question 3

A fixed amount that a patient is required to pay for a specific healthcare service at the time of the visit is called a(n):

Accepted Answer

Copayment

Answer

Deductible

Answer

Coinsurance

Answer

Premium

Question 4

Under HIPAA, which of the following is an example of Protected Health Information (PHI)?

Accepted Answer

A patient's diagnosis

Answer

A hospital's public address

Answer

Anonymous statistical health data

Answer

A general medical textbook

Question 5

What is the primary purpose of an ICD-10-CM code?

Accepted Answer

To document a patient's diagnosis

Answer

To bill for medical procedures and services

Answer

To identify a patient's insurance plan

Answer

To prescribe medications

Question 6

What is the first and most important step a medical assistant should take when a patient arrives for an appointment?

Accepted Answer

Positively identify the patient

Answer

Collect the copayment

Answer

Update their medical history

Answer

Hand them a clipboard with forms

Question 7

When handling a phone call from an angry and upset patient, the medical assistant's best course of action is to:

Accepted Answer

Listen calmly and allow the patient to express their concerns

Answer

Immediately place the patient on hold

Answer

Tell the patient to calm down

Answer

Hang up if the patient uses a raised voice