FREE CBC Counseling & Communication Skills Questions and Answers

Question 1

What is the most effective way for a breastfeeding counselor to establish trust with a mother?

Accepted Answer

Actively listening and showing empathy.

Answer

Providing medical advice immediately.

Answer

Giving strict instructions on feeding frequency.

Answer

Avoiding personal interaction to remain professional.

Question 2

How should a counselor respond to a mother who expresses frustration with breastfeeding?

Accepted Answer

Acknowledge her concerns and offer encouragement.

Answer

Tell her to switch to formula immediately.

Answer

Ignore her complaints to keep her focused on breastfeeding.

Answer

Give her strict feeding guidelines without addressing her concerns.

Question 3

What type of communication should a breastfeeding counselor use to effectively support new mothers?

Accepted Answer

Open-ended questions

Answer

Yes or no questions only

Answer

Giving commands without discussion

Answer

Avoiding conversations about challenges

Question 4

Which non-verbal communication skill is important when counseling a breastfeeding mother?

Accepted Answer

Maintaining eye contact and using open body language

Answer

Crossing arms to show authority

Answer

Looking away frequently to take notes

Answer

Speaking in a firm and direct tone without facial expressions

Question 5

Why is cultural sensitivity important in breastfeeding counseling?

Accepted Answer

To respect diverse beliefs and provide personalized support.

Answer

To ensure all mothers follow the same practices.

Answer

To discourage traditional cultural breastfeeding practices.

Answer

To convince mothers to follow modern medical recommendations only.

Question 6

How can a breastfeeding counselor help a mother overcome self-doubt about breastfeeding?

Accepted Answer

Providing reassurance and acknowledging her progress.

Answer

Pointing out her mistakes so she can improve.

Answer

Telling her breastfeeding is difficult for everyone.

Answer

Suggesting she stop breastfeeding if she is struggling.