FREE BARTENDER Customer Service and Sales Questions and Answers

Question 1

A customer orders a "gin and tonic." Which of the following responses is the best example of effective upselling?

Accepted Answer

"Certainly. We're featuring a local botanical gin that's excellent, or would you prefer a classic like Hendrick's?"

Answer

"Do you want to make that a double?"

Answer

"Coming right up with our house gin."

Answer

"Do you want to use a top-shelf gin?"

Question 2

A guest tells you, "I'm not sure what I want, but I'd like something refreshing." What is the most effective first question to ask to help guide them to a drink they will enjoy?

Accepted Answer

"What kind of spirits do you typically enjoy, like vodka, rum, or gin?"

Answer

"Should I just surprise you?"

Answer

"How much are you looking to spend on a drink?"

Answer

"Do you prefer shaken or stirred cocktails?"

Question 3

A customer politely says their cocktail doesn't taste right. Which of the following is the most professional and service-oriented initial response?

Accepted Answer

"I'm very sorry to hear that. Let me take this and make you a fresh one right away."

Answer

"Let me get my manager to speak with you."

Answer

"That's our standard recipe, most people like it."

Answer

"What's wrong with it? I made it correctly."

Question 4

Which of the following actions is LEAST effective for building rapport and encouraging repeat business with customers at your bar?

Accepted Answer

Focusing only on speed and getting drinks out as fast as possible without conversation.

Answer

Remembering a regular's name and usual drink order.

Answer

Making eye contact and smiling when taking an order.

Answer

Engaging in a brief, friendly conversation about a neutral topic.

Question 5

When a customer wishes to open a bar tab, what is the primary business reason for pre-authorizing their credit card?

Accepted Answer

To verify the card is valid and has available credit, protecting the establishment from unpaid bills.

Answer

To keep the card safe behind the bar so the customer doesn't lose it.

Answer

To automatically add a standard gratuity to the final bill.

Answer

To store the customer's name for personalized service.

Question 6

A server takes a food order from a table and also asks, "Can I get you a bottle of Pinot Noir to go with your steaks, or perhaps a local IPA for the burgers?" This sales strategy is a classic example of:

Accepted Answer

Suggestive selling

Answer

Inventory reduction

Answer

Discounting

Answer

Customer recovery