ACT Technical Support & Troubleshooting

Question 1

Which macOS tool allows users to check and repair disk errors?

Accepted Answer

Disk Utility

Answer

Activity Monitor

Answer

Terminal

Answer

Console

Question 2

What is the first step in troubleshooting a frozen Mac application?

Accepted Answer

Force quit the application

Answer

Restart the Mac

Answer

Uninstall the application

Answer

Delete system files

Question 3

Which key combination is used to reset the NVRAM/PRAM on a Mac?

Accepted Answer

Command + Option + P + R

Answer

Command + Shift + R

Answer

Control + Command + Space

Answer

Option + Escape

Question 4

Which macOS feature helps restore a Mac to a previous working state?

Accepted Answer

Time Machine

Answer

Mission Control

Answer

Finder

Answer

Launchpad

Question 5

What should be checked first when troubleshooting Wi-Fi connectivity issues on a Mac?

Accepted Answer

Check network settings

Answer

Restart the Mac without checking settings

Answer

Delete the Wi-Fi preferences

Answer

Reset the entire system

Question 6

Which troubleshooting step can help resolve a Mac that won't turn on?

Accepted Answer

Reset the System Management Controller (SMC)

Answer

Delete the startup disk

Answer

Unplug external peripherals

Answer

Disable Bluetooth