FMP FMP Leadership and Human Resource Management

Question 1

Which leadership style is most effective when a facility manager needs to quickly implement emergency safety protocols?

Accepted Answer

Autocratic

Answer

Democratic

Answer

Laissez-faire

Answer

Transformational

Question 2

What is the primary purpose of a RACI matrix in facility management?

Accepted Answer

Clarify roles and responsibilities for tasks

Answer

Track equipment maintenance schedules

Answer

Calculate project budgets

Answer

Monitor contractor performance

Question 3

A facility manager notices high staff turnover in the maintenance department. Which HR strategy best addresses root causes?

Accepted Answer

Conduct stay interviews and exit interviews to identify issues

Answer

Increase overtime pay immediately

Answer

Hire temporary contractors to fill gaps

Answer

Reduce workload by outsourcing all maintenance

Question 4

Which document formally authorizes a facility management project and names the project manager?

Accepted Answer

Project charter

Answer

Scope statement

Answer

Statement of work

Answer

Risk register

Question 5

Under the Americans with Disabilities Act (ADA), which is a facility manager's primary obligation regarding the built environment?

Accepted Answer

Ensure accessible routes to all areas open to the public

Answer

Provide free parking for disabled employees

Answer

Install elevators in all multi-story buildings

Answer

Hire a minimum percentage of disabled workers

Question 6

What is the key difference between coaching and mentoring in an FM context?

Accepted Answer

Coaching focuses on specific skill improvement while mentoring provides broader career guidance

Answer

Coaching is long-term while mentoring is short-term

Answer

Mentoring is only for new employees

Answer

Coaching requires a formal certification